Privacy Policy

Introduction

Welcome to SnapChart.io. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and usage when you use our AI-powered trading chart analysis platform.

SnapChart.io is a web application that uses artificial intelligence to analyze uploaded candlestick charts for traders. Users can upload or paste chart images, and our AI provides comprehensive analysis including fundamental, technical, and sentiment insights, along with detailed trading plans.

Information We Collect

We collect the following types of information to provide and improve our services:

• •Chart Images: Candlestick charts and trading screenshots you upload or paste into our platform for analysis.
• •Account Information: When you create an account, we collect your email address and authentication credentials through Google Sign-In, Apple Sign-In, or email/password registration.
• •Usage Data: We collect information about how you interact with our service, including analysis history, feature usage patterns, and session information.
• •Technical Data: Device information, browser type, IP address, and cookies for session management and authentication.
• •Payment Information: When you subscribe to a paid plan, payment processing is handled securely by Stripe. We do not store your full credit card details.

How We Use Your Information

We use the information we collect for the following purposes:

• •Service Delivery: To analyze your uploaded charts using AI and provide you with trading insights, technical analysis, and trading plans.
• •Account Management: To create and maintain your account, authenticate your identity, and manage your subscription.
• •Service Improvement: To understand usage patterns, improve our AI models, enhance user experience, and develop new features.
• •Communication: To send you service-related notifications, updates, and respond to your inquiries.
• •Security: To detect and prevent fraud, abuse, and security threats to our platform.

Third-Party Services

We work with trusted third-party service providers to deliver our services. These include:

• •OpenAI API: We use OpenAI's GPT-4 models to analyze your chart images and generate trading insights. Chart images are sent to OpenAI's API for processing. Please review OpenAI's privacy policy for information about their data handling practices.
• •Authentication Providers: Google Sign-In and Apple Sign-In for secure authentication. These services operate under their respective privacy policies.
• •Payment Processing: Stripe handles all payment transactions securely. We do not store your full payment card details.
• •Analytics Tools: We may use analytics services to understand how our platform is used and to improve our services.
• •Cloud Infrastructure: Supabase for database and authentication services, hosted on secure cloud infrastructure.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication protocols, regular security audits, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Chart images and analysis results are stored in your account history until you delete them or close your account. Account information is retained until you request account deletion. Usage logs and analytics data may be retained for up to 24 months for service improvement purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• •Access: Request access to the personal information we hold about you.
• •Correction: Request correction of inaccurate or incomplete information.
• •Deletion: Request deletion of your personal information and account.
• •Data Portability: Request a copy of your data in a portable format.
• •Opt-Out: Opt out of marketing communications (though we send very few promotional emails).

To exercise any of these rights, please contact us at support@snapchart.io.

Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and authenticate your account. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our service.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws, including GDPR for European users and CCPA for California residents.

Children's Privacy

SnapChart.io is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@snapchart.io.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of SnapChart.io after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: